FAQ

Everything you need to know about shopping with Golden Briidge—shipping, returns, tracking, products, and support. If you can’t find what you’re looking for, email us at contact@goldenbriidge.com and we’ll help you out.

Shipping & Delivery

How long does shipping take?
Orders are processed within 1–2 business days. Free US Shipping typically arrives in 2–7 business days after processing. Faster paid options may be available at checkout depending on your location.

Do you offer free shipping?
Yes. We offer Free US Shipping on eligible orders. At checkout, you’ll see the shipping options available for your address and the estimated delivery window.

Do you ship everywhere in the U.S.?
We ship to most addresses within the United States. Some remote or carrier-restricted locations may not be eligible. Checkout will show the options available for your address.

How can I track my order?
Once your order ships, you’ll receive a tracking email with your tracking number. You can also use our Track Your Order page and enter your tracking number to see the latest status via 17TRACK.

My tracking hasn’t updated—what should I do?
Tracking can take 24–48 hours to update after you receive your number. If there’s no movement after 3 business days, or the number isn’t recognized, contact us at contact@goldenbriidge.com with your order and tracking numbers.

Returns & Refunds

What is your return policy?
We accept eligible returns within 30 days of delivery for items that are unused, clean, undamaged, and in their original packaging. Customer-preference returns (change of mind, wrong size, etc.) may be subject to return-shipping costs and a restocking fee. Damaged, defective, or incorrect items are reviewed separately.

How do I request a return?
Before sending anything back, email us at contact@goldenbriidge.com with your order number, the product you want to return, and the reason. We’ll review your request and provide return instructions if your item is eligible.

When will I get my refund?
Once we receive and inspect your return, we’ll notify you about the approval of your refund. If approved, refunds are typically processed within a few business days to your original payment method. Timing may vary by bank.

What if my item arrives damaged or defective?
Contact us within 7 days of delivery at contact@goldenbriidge.com with your order number, photos of the product and packaging, and a brief description of the issue. We’ll review it and, if confirmed as damaged or defective, we’ll arrange a replacement, refund, or other resolution and may cover reasonable return-shipping costs.

Products & Choosing the Right Item

Which cat tree is right for my cat?
Start by checking the height and footprint on each product page. Our Compact Cat Trees (under 50") work well in smaller spaces and for kittens or small-to-medium cats. Our Large & XL Cat Trees (50" and up) offer more climbing levels and are better for active cats and bigger rooms. If you’re unsure, email us your cat’s size and your room setup and we’ll suggest a good fit.

Are your products suitable for all cats?
Our cat trees are designed primarily for small to medium cats and typical indoor use. We provide clear dimensions, weight information, and product details so you can choose the right fit for your cat’s size and habits. If you’re unsure, contact us and we’ll help you pick a suitable model.

Do you offer warranties on your products?
We stand behind the quality of our products. If an item has a manufacturing defect or arrives damaged, we’ll work with you to resolve it with a replacement, refund, or other solution. Specific warranty terms may vary by product; if you have a question about a particular item, email us at contact@goldenbriidge.com.

How do you choose which products to sell?
We carry a small, intentional selection of products that meet our standards for stability, materials, and everyday usability. Each item is evaluated for real-world fit, durability, clear specifications, and value—so we only stock products we’d confidently use in our own homes.

Orders, Tracking & Account

Can I change or cancel my order?
If you need to change or cancel your order, email us as soon as possible at contact@goldenbriidge.com with your order number and requested changes. We’ll do our best to help if the order hasn’t shipped yet. Once an order has shipped, it can no longer be changed or canceled.

I entered the wrong shipping address—what should I do?
Contact us immediately at contact@goldenbriidge.com with your order number and the correct address. If the order hasn’t shipped, we can often update it. If it has already shipped, we may be able to request an address correction with the carrier, but this isn’t always possible.

Where can I find my tracking number?
Your tracking number is included in the shipping confirmation email you receive once your order ships. You can also find it in your order confirmation email or by contacting us with your order number.

Payments & Security

What payment methods do you accept?
We accept major credit and debit cards and other secure payment options available at checkout. The exact methods shown depend on your location and the payment providers we use.

Is my payment information secure?
Yes. Our store uses secure, industry-standard encryption to protect your payment and personal information. We do not store full credit card details on our servers.

Contact & Support

How can I contact customer support?
Email us at contact@goldenbriidge.com with your order number and question. We typically respond within 1–2 business days.

What information should I include when I contact you?
Include your order number, the product you’re asking about, and a clear description of your question or issue. For returns or damaged items, add photos of the product and packaging when possible.

Do you offer bulk or wholesale orders?
If you’re interested in bulk or wholesale purchases, email us at contact@goldenbriidge.com with details about the products and quantities you’re interested in, and we’ll let you know what’s possible.