Contact information
Last updated: August 21, 2026
If you have questions about our products, orders, shipping, returns, or anything else related to your Golden Briidge experience, we’re here to help.
How to Reach Us
Golden Briidge
Operated by GOLDEN BRIDGE LLC
Business address:
271 W. Short St, Ste 410
Lexington, Kentucky 40507
United States
Email: contact@goldenbriidge.com
Phone: +1 859-449-3503
We recommend email for the fastest and most detailed support, especially for order-specific questions. If you contact us by phone, please have your order number ready if you have one.
Customer Support Hours
Our customer-support team is available:
- Monday–Friday: 9:00 AM–5:00 PM Eastern Time
- Saturday–Sunday: Closed
- US federal holidays: Closed
Messages received outside of support hours will be reviewed on the next business day.
What We Can Help With
We can assist with:
- Product questions (dimensions, materials, suitability for your pet, etc.)
- Order status and tracking
- Shipping estimates and delays
- Returns, refunds, and exchanges
- Damaged, defective, or incorrect items
- Address changes and order modifications (before shipment when possible)
- General inquiries about Golden Briidge and our policies
For faster support, please include your order number in your message when applicable.
Response Time
We aim to respond to most inquiries within 1 business day during regular support hours.
During high-volume periods (such as holidays or major promotions), response times may be slightly longer. If your matter is urgent, please note that in your message and we will do our best to prioritize it.
Before You Contact Us
For some common questions, you may find an immediate answer on these pages:
- Shipping Policy – processing times, delivery estimates, tracking, and address issues
- Return & Refund Policy – eligibility, condition requirements, restocking fees, and how to request a return
- Terms of Service – site use, product information, liability, and legal terms
- Privacy Policy – how we collect, use, and protect your personal information
If you still need help after reviewing these pages, please reach out using the contact details above.
Golden Briidge Business Information
Legal business name: GOLDEN BRIDGE LLC
Doing business as: Golden Briidge
Registered business address:
271 W. Short St, Ste 410
Lexington, Kentucky 40507
United States
Website: goldenbriidge.com
Email: contact@goldenbriidge.com
Phone: +1 859-449-3503
Golden Briidge is an online-only store. We do not operate a public retail storefront, showroom, or customer pickup location. Our registered business address is for legal and correspondence purposes only; please do not send returns to this address unless our support team provides written instructions confirming it as the correct return destination for your order.